Terms & Conditions

Rentaru.ca Terms & Conditions

Reservations of Equipment Hire

Rentaru is a website online booking service which acts as an introducing agent for winter sports equipment.

We are here to help you (the “Client”) establish a rental agreement with the snow sports rental shop (the “Shop”) The ‘Site’ allows you to pre-order your equipment at a ‘Shop’ in the ski resort of your choosing, for a period of time of your choosing. Price is agreed on at the time of booking online and reflects the ‘Site’ set price rather than the Recommended Retail Price as shown in the shop. Prices change on the Site and you the ‘Hirer’ agree to pay the price that is shown on the site at the time of booking.

Rentaru acts as an agent for the shops and as such notifies the Shop of your requirements at the time of booking. Any liabilities arising out of the rental and use of the Equipment remain with the Shop. Rentaru gives you access to and use of the Site for the above-stated purpose, subject to these Terms and Conditions. By using the site you agree to abide by and be legally bound by our Terms and Conditions on your first use of the Site.

The equipment available for hire is as described on our website, and means the hirer books a category of ski or snowboard equipment rather than a particular model. The Shop undertakes to supply you with Equipment of the standard from the category the Client booked. Clients can request via Rentaru a particular model and the shop will try to supply that model where possible. Please be aware that not all shops stock all ‘sample’ models as shown on the site. If equipment ordered is deemed by the shop to be unsuitable for the Hirer, for the protection of both Hirer and shop it is the shop’s right to advise on more suitable equipment. This may incur a supplementary charge payable by the Hirer to the shop directly.

By using our website www.rentaru.ca and/or booking rental winter sport equipment through our call centre you agree to these General Terms and Conditions. The General Terms and Conditions may be subject to modifications. Your continued use of our website means you accept those modifications.

The content of this website may contain typographical errors or other errors or inaccuracies and may not be complete. We reserve the right to correct any errors, inaccuracies or omissions and to change and update this content at any time without prior notice. We do not, however, guarantee that any errors, inaccuracies or omissions will be corrected.

We reserve the right, without prior notification to change any descriptions or images of, or reference to any product or services on our website, or to limit the order quantity on any such product or service to you. Descriptions or images of, or references to third party products or services do not necessarily imply that we endorse such products or services.

Users are responsible for the accuracy of the information they provide on our website. Inaccurate information may limit our ability to provide services and we are not responsible for any error resulting from inaccurate information provided by a user.

Verification of submitted data may be required prior to our acceptance of any reservation, purchase or order. Except as otherwise provided by law or as otherwise expressly stated by us, price, rate and availability of products or services are subject to change without notice.

Article 1: Booking an equipment hire

1 – 1: Rental Equipment

All the equipment offered for rental is described on our site, with the understanding that customers are able to either book a category of equipment (standard offer) or a specific model, under conditions the client have completed all measurements information (height, weight, boots size) of the skier who booked a particular model. The model selection must be booked at least 7 day in advance.

Not all Dealers carry the model selection, and customers are informed on the reservation page that they may choose a specific model.

Our promises for the model selection:

  1. An exclusive selection of current models of skis
  2. The assurance that customers will get to ski with the equipment of their choice
  3. The satisfaction or upgrade guarantee: if the model selected at the time of reservation is not available when the customer arrives at the shop, we promise to upgrade the customer’s selection; if an upgrade is not possible, Skiset will provide the customer with a model at least equivalent to the model selected.

1-2: Rental fees

Rental fees vary based on the category of equipment booked and the rental period, as displayed on stage 2 of our Website’s “booking” section. Prices include applicable sales tax.

1-3: Payment method

1-3 : Method of Payment Credit Card Payment

The hirer pays the full price of rental by credit or debit card online at the time of booking with (Visa, Mastercard , visa debit or AMEX)

The amount to pay and currency will be determined by which site extension you are on. If you are on a site that is not your local currency Rentaru has no control over the exchange rate used by your local bank /credit card Company to convert this amount to your local currency. No liability will be accepted for any variation in the exchange rate applied by your bank at the time of any subsequent transactions with Rentaru.

Clients are required to enter their card number, expiry date, issue number (where appropriate) and three digit security numbers found on the back of the card. Acceptance by the central credit card authority, our company reserves the right to cancel the booking. When proceeding with the payment, the hirer is automatically connected to the payment centre server. Bank data is protected by encryption. The equipment used for taking payments is Sage Pay (formerly called PROTX) with a service agreement with Nat West for electronic busines.This agreement aims at ensuring all necessary features to manage a merchant service and to securely acquire payments over the Internet Sage Pay handles trade security and ensures secret data protection (deciphering keys) and management. Rentaru does not hold your credit card details.

1-4 : Contract Formation

The booking is completed and comes into effect only when full payment is received and cleared by Rentaru and a confirmation e mail has been dispatched with a voucher containing a unique booking reference number. This voucher must be printed out and handed by the hirer to the chosen Shop in the resort, failure to do so can result in non supply of the equipment.

1-5 : Deposit

Picture ID must be shown to the shop before equipment can be issued. The shop will also require a swipe of a credit card or a deposit as security against the skis/snowboards before you take them out of the shop. It is your responsibility to determine the conditions upon which the deposit is returned by the Shop.

Financial costs (bank charges in connection with the exchange rate, banking commission for payment transactions made outside the territory where the card was issued, and other banking commissions) that may be tied to payments by credit/debit card will remain the customers’ responsibility.

Once validated by the customer on our Website, the order will be placed, subject to the acceptance of the central bank card network. In the event of a refusal from the central bank card network, we will cancel the order.

When making payment, customers are automatically connected to the payment processing centre’s server. Data, protected by encryption, do not transit through our systems and are therefore not stored by us in anyway.

Financial costs (bank charges in connection with the exchange rate, banking commission for payment transactions made outside the territory where the card was issued, and other banking commissions) that may be tied to payments by credit/debit card will remain the customers’ responsibility.

1-4: Final Order

An order is considered final when payment in full is received by us in accordance with the above procedures and an electronic confirmation with an attached voucher is issued to the customer. Customer is required to print and present the voucher to the applicable Ski Hire shop Dealer.

Article 2: Making available and returning the rental equipment — Rental Period

The equipment can be collected the day before the first day of the rental period after 3:30 PM and returned at the end of the last day of the rental period or on the following morning before 10 AM. Any return of equipment made after 10 AM on the following day of the planned return date on the voucher will entail the billing by the Dealer of one day of rental at the prices shown in store.

Important:

Ages 12 – 15 Years Valid identification or proof of age will be required for all rentals.

The rented winter sport equipment becomes the full responsibility of the customers as soon as collected by them. The customer shall ensure its conservation and shall make use of it with due care at all times. Taking possession of the rented equipments remains the responsibility of the customer.

In case of late collection of the rented equipments, the customer shall inform the relevant Dealer as soon as possible. We ask the Dealer to keep the booked equipment at the customer’s disposal for 24 hours. Passed this time, the equipments shall be made available for renting again, without compensation to the customer.

The rented equipments shall be returned to the Ski Hire shop Dealer where they were collected. Failure to return the rented equipment — regardless of the reason — will result in the Dealer billing the customer for the full value of the equipment at its public price as new, in addition to the cost of the rental.

Article 3: Use of the hired equipment

The rental equipment is for the customer’s personal use only. No possibility of subletting or lending even gratuitous use by other is permitted.

The customers are the sole judge of their ability to use the rented equipment. The customer attests to be able to use the rented equipment and pledges to use it cautiously, at no risk for third parties in accordance to the regulations in force.

All rental equipment is in good condition and shall be returned as such. The equipment being numbered or marked shall be returned with the same numbers and the same mark. Any damage – regardless of the cause – will require direct payment to the Dealer for the repair or replacement cost of up to the rental price of new equipment, in addition to the cost of hire.

Article 4: Availability of the equipment for rent

Rentaru shall not be held liable for delays in the availability of the rented equipment — delays due to circumstances beyond their control — notably in case of an accident ; delays in the return of previously rented equipments ; modification of regulation; force majeure, strikes, etc.

In such circumstances, Rentaru will do their best to make available to the customer an equipment of equal or higher quality according to availability at the Dealer.

Article 5: Ski-Equipment Damage and Theft Guarantee

When making the reservation, the customer can insure the rental equipment against damage (total or partial damage to the ski equipment) and theft (total or partial). The cost of this guarantee depends on the category of the equipment reserved by the customer and the rental period chosen, in accordance with the rates given on the web site:

The ski equipment is not insured against being forgotten, lost, or exchanged at any time during the period of the rental.

Customer’s obligations in case of loss:

  1. 1.In case the ski equipment is stolen, the customer will forward a receipt of the theft report made to the relevant authorities (the police, for example) to the shop where the equipment was hired.
  2. 2.In the event of damage to the ski equipment, the customer will bring the damaged equipment back to the shop where it was hired.

Article 6: Cancellation Policy

The customer has 7 days from the booking confirmation to cancel the reservation. If this period were to end on a Saturday, Sunday or on a bank or public holiday, it shall be extended to the next working day.

This cancellation right does not apply where the reservation is booked 7 days or less from to the scheduled pick-up.

6-1: Exercising the withdrawal right

In case of exercise of the withdrawal right within the 7-day cancellation period, the sums paid by the customer shall be refunded less an administrative charge of £20 per transaction. The refund is made by crediting the card used for the initial transaction.

6-3: Cancellation after collecting the equipment

In case of illness or accident occurring during the rental period, the rental conditions remain applicable. The equipment rented by the effected customer only may be returned and billed in pro rata for the number of days of rental actually spent (upon presentation of a medical certificate and a notification of the store for having returned the equipment).

In this case, the refund (less an administrative charge of $20 per person transaction. will be made by crediting the card used for the original transaction.

6-4: Cancellation due to weather conditions

In case of full closure of the ski area normally accessible from the place of equipment rental and due to bad weather conditions only, the involved days of rental will be refunded upon presentation of a supporting document issued by the resort’s ski lift company.

In this case, the refund will be made by crediting the card used for the original transaction;

Article 7: Disclaimers

We provide this website, the site materials, and any product or service obtained through or in connection with this website on an “as is” and “as available” basis without representations or warranties of any kind, either express or implied, unless otherwise expressly provided in a written, agreement with us to which you are a party with regard to a particular product or service.

To the fullest extent permissible pursuant to applicable law, we and our affiliates, licensees, suppliers, advertisers, and agents disclaim all warranties, express or implied, including, but not limited to, implied warranties of title, merchantability, fitness for a particular purpose, and non infringement, unless otherwise expressly provided in a written agreement with us to which you are a party with regard to a particular product or service, we and our affiliates, licensees, suppliers, and agents do not warrant that your use of this website or the site materials will be uninterrupted, error-free, or secure, that defects will be corrected, or that this website (or the server(s) on which it is hosted) or related software are free of viruses or other harmful components.

No opinion, advice, or statement of us or our affiliates, licensees, suppliers, agents, or visitors, whether made on this website, in the site materials, or otherwise, shall create any warranty, unless otherwise expressly provided in a written agreement with us to which you are a party with regard to a particular product or service. Your use of this website is entirely at your own risk.

ARTICLE 8: LIMITATION OF LIABILITY

Rentaru shall not be liable to customers for any indirect, incidental, special, consequential or punitive damages howsoever arising and Rentaru liability to customers shall not exceed the amount paid by customers for the services in question.

Article 09: Indemnification

Without limiting the generality or effects of other provisions of these General Terms and Conditions, you agree to indemnify, hold harmless and defend us, or our affiliates, licensee, suppliers and agents, and each of their officers, directors and employees, from and against any and all claims, damages, losses, costs (including reasonable attorneys’ fees), or other expenses that arise directly or indirectly out of or from (a) your breach or alleged breach of these General Terms and Condition or (b) your use of our website and engagement in transactions on this website.

Top Article 10: Void where prohibited

Although our website is accessible worldwide, not all products or services discussed or referenced or our website are available to all persons in all geographic locations or jurisdictions.

In addition, restrictions may apply to use of products or services obtained in one jurisdiction to other jurisdictions. Those who choose to access this website do so at their own risk and are responsible for compliance with their local laws if and to such extent those laws are applicable.

We and our affiliates, licensee, suppliers and agents, reserve the right to limit the availability of this website and/or the provision of any product or service to any person, geographic area and or jurisdiction we and they so desire, at any time and in our or their sole discretion.

Top Article 11: Personal Data

The customer must refer to the section “Legal statements — personal data” of this site.

Visiting the website implies the unconditional acceptance of these conditions of use.

The words site or website hereinafter refer to the Rentaru Internet site.